SGC - Grading Service

Important information about costs and responsibilities related to Cards Hub shipping and services for SGC Grading:

1. Possible surcharges for vintage cards (pre-2000):
In some cases, SGC may apply a surcharge for cards older than 2000 that exceed the maximum declared value for the chosen service category. These additional costs will be charged directly to you, without any mark-up, and converted at the current market exchange rate. We cannot predict these costs in advance, as they are highly dependent on the grading result.
• No penalty for shipments in lower categories: you will only be asked to pay the difference in cost.
• Modern cards (post-2000): They are not subject to surcharges.
• Customer Responsibility: It is your responsibility to choose the appropriate service level based on the estimated value of your cards. You will be informed of any surcharges once your items are returned. Cards will remain in custody until the balance of the surcharge is paid.

2. Prices and changes to services:
• Prices for our products and services are subject to change without notice.
• We reserve the right to modify, suspend or discontinue any Service (or any part thereof) at any time, without notice.
• We are not responsible for any modification, price change, suspension or discontinuance of the Service.

3. Shipping Responsibility:
• It is the customer's responsibility to ensure that cards are shipped safely to Cards Hub. We accept no responsibility for damage, loss or theft during transit from your location to our address.
• Order Number Required: All shipments must contain an order number. Otherwise, cards will be retained for 12 months or until the customer provides ownership details.
• Submission Deadline: Cards received after the deadline for the next shipment will be included in the next shipment (usually the following month, unless otherwise stated).

4. Customer Policies:
• Cards will be treated as the property of the person placing the order.
• We do not knowingly accept orders from anyone under the age of 18. If you are under 18, please have an adult place the order on your behalf.
• Social Media: If you do not want your cards to be featured on our social media channels, please let us know when you place your order. We will only feature cards on social media when possible, but we do not guarantee that all cards will be featured.

5. Shipments via FedEx:
• We use FedEx for all shipments to and from SGC Grading. Each card is covered up to €1000 based on the market value of the raw card.
• FedEx coverage policies govern return trips.

6. Declaration of value:
• No liability for excess value: Cards Hub is not liable if the actual market value of the card exceeds the stated value for the service chosen.
• Customer Responsibility: It is the customer's responsibility to accurately declare the value of the cards sent.
• Implications: Incorrect declaration may result in inadequate coverage; Cards Hub will not be liable for any discrepancies.

7. Delivery times and refunds:
• All cards sent to SGC are shipped with an estimated processing time. Cards Hub is not responsible for any delays.
• We do not offer refunds for cards already submitted and paid for.
• If a loss is confirmed before the parcel arrives at the grading company, we will refund the amount paid for our services. However, if a parcel is lost after grading, the fees paid to Cards Hub will not be refunded.

Thank you for your understanding. For further questions or clarifications, please contact us directly.